Shipping Policy
Shipping is handled by USPS via Priority Mail. After confirmed receipt of payment, your order will be processed in 2-3 business days. Once shipped, you will receive notification via email with your tracking number. Delivery is generally 1-3 business days. Please be advised that USPS has experienced delays during the pandemic. For updates, check your tracking number and/or contact the carrier. For the interest of both parties, customers can refuse to sign for a package which is damaged upon receipt. The shipping carrier will be responsible.
All orders require a physical address; no P.O. Boxes please!
Customer Pickup Policy
Local pickup is available in Portsmouth, VA. Location and pickup hours will be provided via email.
Return/Exchange Policy
We are confident and guarantee the quality of our items! We strive for 100% satisfaction with every order. No returns, exchanges, or refunds. All hair is final sale.
Cancellation Policy
If you would like to cancel your order or change your shipping address, please notify us immediately at [email protected]. Cancellation of an order must be requested prior to your order being shipped. If your shipping address is different from the billing address, please be sure to send the telephone # of the receiver.
Thank you,
The Beautie Lab Team